FAQ

Visit the warranty page and fill out the simple form providing the model number, serial number, date of purchase, and brief description of the problem.

The model and serial number are listed on a sticker on the inside of the product that becomes visible after the filters are removed. Most often, the stickers are behind the filter on the right side of the product.

We are sorry to that you are experiencing an issue with your Trade-Wind® product. Please see below for a list of troubleshooting ideas.

1. The unit is not exhausting properly or is loud – this likely indicates an installation issue.
Please verify the following:

• The correct size of ducting was used from the unit all the way to the exit point
• The unit is not double dampered and the damper can open freely
• There is not a duct obstruction, nothing fell down the duct
• The correct roof or wall cap was used – see above for additional information

If the problem persists after verifying the installation, please submit a warranty form and our Customer Service team will help determine what is wrong and provide a resolution.

We attempt to promptly ship products ordered. Generally, orders placed Monday-Friday before 12 PM EST will begin processing within twenty-four (24) hours, excluding holidays, and will ship within seventy-two (72) hours, in all cases pending availability and credit verification. All orders placed after 12 PM EST will generally begin processing the next business day, and ship within seventy-two (72) hours of when processing begins. Generally, orders placed on Friday after 12 PM EST will begin processing on the following Monday. We typically use USPS 2 day shipping on most items. Larger items will be shipped the most economical way possible. Please note that these processing and shipping provisions are only general guidelines, and we cannot ensure that the timeframes noted will be met all the time.