FAQ

The frequency of cleaning is dependent upon use which varies by household. The recommended cleaning interval is every 2-3 months. If you cook a lot or cook with high amount of oil, you will need to clean them more often. Dripping grease signifies that the filters and filter track need to be clean more often.

To clean the filters, please remove them by holding the filter knobs and sliding the filters towards the front of the unit. This will allow the back to drop down. The filters can be cleaned in a dishwasher. For dishwasher cleaning, place the filters vertically on the bottom rack with the holes on the top and bottom to allow water and detergent to enter the top inlet holes and wash the grease out the exit holes.

WARNING: Do not use any cleaners with harsh chemicals such as bleach. This may corrode the stainless steel.

The commercial style baffle filters are designed in such a way that when the unit is exhausting, grease is trapped in the edges of the baffles.

Trade-Wind® warrants its Trade-Wind® Kitchen and Outdoor Ventilation Products to the original user, to be free of defects in materials and workmanship for three (3) years from the date of purchase. You can learn more about our policy on the warranty page.

Visit the warranty page and fill out the simple form providing the model number, serial number, date of purchase, and brief description of the problem.

The model and serial number are listed on a sticker on the inside of the product that becomes visible after the filters are removed. Most often, the stickers are behind the filter on the right side of the product.

We are sorry to that you are experiencing an issue with your Trade-Wind® product. Please see below for a list of troubleshooting ideas.

1. The unit is not exhausting properly or is loud – this likely indicates an installation issue.
Please verify the following:

• The correct size of ducting was used from the unit all the way to the exit point
• The unit is not double dampered and the damper can open freely
• There is not a duct obstruction, nothing fell down the duct
• The correct roof or wall cap was used – see above for additional information

If the problem persists after verifying the installation, please submit a warranty form and our Customer Service team will help determine what is wrong and provide a resolution.

Trade-Wind® products are available nation-wide through local dealers under Middleby Residential and Paragon (Texas only).

Middleby Residential: 770-932-7282
Paragon: 972-241-8911

Trade-Wind® products can also be purchased through the following online dealers:

Build.com
Appliancesconnection.com
BBQguys.com

The dealer you decide to purchase your unit from will have this information. As the manufacturer we don’t have this information available and our lead times vary from that of the company you are purchasing from.

Trade-Wind® offers a ductless conversion kit which allows any of our 290 and 390 CFM products to be converted to a recirculating unit. The kits consist of charcoal pads and brackets to attach them to the filters. The charcoal purifies the air before it re-enters the kitchen. The duct work and vent cover are sold separately.

Yes, our products are UL certified or ETL certified both in the United States & Canada.

Trade-Wind® has decided to specialize in indoor and outdoor kitchen ventilation and has discontinued all bathroom ventilation. There is a limited selection of replacement parts for VQT units still available on the Parts Store.

For maximum performance, it is imperative that the correct roof or wall cap is used. There are two factors to consider – the size of the roof/wall cap and the shape.

Size: The area of the opening on the roof cap must be equal to or greater than the area of the duct. If you have a 10″ duct the area is 78.5 square inches. Therefore, the opening of the roof or wall cap must be 78.5 square inches, or larger. Any reduction in the area of the roof or wall cap correlates to a reduction in CFM and increase in noise.

Shape: Your Trade-Wind® product will pull anywhere from 290 to 2,300 cubic feet of air per minute (CFM). When the air is being pulled out at such a high velocity it’s important for the roof or wall cap to be designed in such a way that makes it easy for the air to flow out naturally. If the cap has a flat top, the air will be rushing up quickly and then hit the 90 degree angle. The quick change in direction creates static pressure which reduces CFM and increases vibration.

We want you to be completely satisfied with your purchase. In the event that you are unhappy with your purchase, you may return the item(s) for a refund or exchange for a different item.

To make a return, please call 1-800-955-5737 to our customer service team. All returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, undelivered packages, or returns postmarked after fifteen (15) days of your receipt of the order, will all be subject to a 20% restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after thirty (30) days of receipt will NOT be accepted.

Returns must be sent via U.S. Postal Service, FedEx, or UPS only. Return packages MUST been insured for the full retail value of the merchandise. Trade-Wind® does not accept damaged merchandise. NO REFUNDS WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted. Any requests for damaged merchandise in connection with insurance claims you may make must be accompanied by a pre-paid, self-addressed electronic USPS label.

Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. 

If you are entitled to a refund, your refund will be credited back to your original method of payment within 10-15 business days of receipt, except during and after holiday season, during which time return processing may take up to fifteen (15) business days. If you wish to make an exchange, you will have to place a new, separate order (unless you are exchanging damaged merchandise for replacement merchandise). Any return or exchange that does not meet the above criteria will not be accepted. 

Trade-Wind® inspects all merchandise for defects and damage prior to shipment. However, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for refunds. Trade-Wind® is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the Trade-Wind® return policies.

You can order replacement parts from our Parts Store. We offer light bulbs on our store but they can easily be purchased at a local hardware store.

Note: The LED bulb SKU numbers are GU10 MR16.

Your parts store order will be processed and shipped out within 3-5 business days of receipt.

All returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise and are subject to a 20% restocking fee. Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. Learn more about our store policy.