FAQ

The dealer you decide to purchase your unit from will have this information. As the manufacturer we don’t have this information available and our lead times vary from that of the company you are purchasing from.

Trade-Wind® offers a ductless conversion kit which allows any of our 290 and 390 CFM products to be converted to a recirculating unit. The kits consist of charcoal pads and brackets to attach them to the filters. The charcoal purifies the air before it re-enters the kitchen. The duct work and vent cover are sold separately.

Yes, our products are UL certified or ETL certified both in the United States & Canada.

Every installation has many variables including the basics: distance between hood and cooking surface, island or wall installation, etc. You can learn more from our Determining CFM Requirements PDF. A good gauge is to take the BTU of your range and divide by 100 (65,000 BTU/100 = 650 CFM). This will give you the approximate CFM that you need for your range.

Trade-Wind® has decided to specialize in indoor and outdoor kitchen ventilation and has discontinued all bathroom ventilation. There is a limited selection of replacement parts for VQT units still available on the Parts Store.

For maximum performance, it is imperative that the correct roof or wall cap is used. There are two factors to consider – the size of the roof/wall cap and the shape.

Size: The area of the opening on the roof cap must be equal to or greater than the area of the duct. If you have a 10″ duct the area is 78.5 square inches. Therefore, the opening of the roof or wall cap must be 78.5 square inches, or larger. Any reduction in the area of the roof or wall cap correlates to a reduction in CFM and increase in noise.

Shape: Your Trade-Wind® product will pull anywhere from 290 to 2,300 cubic feet of air per minute (CFM). When the air is being pulled out at such a high velocity it’s important for the roof or wall cap to be designed in such a way that makes it easy for the air to flow out naturally. If the cap has a flat top, the air will be rushing up quickly and then hit the 90 degree angle. The quick change in direction creates static pressure which reduces CFM and increases vibration.

We want you to be completely satisfied with your purchase. In the event that you are unhappy with your purchase, you may return the item(s) for a refund or exchange for a different item.

To make a return, please call 1-800-955-5737 to our customer service team. All returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, undelivered packages, or returns postmarked after fifteen (15) days of your receipt of the order, will all be subject to a 20% restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after thirty (30) days of receipt will NOT be accepted.

Returns must be sent via U.S. Postal Service, FedEx, or UPS only. Return packages MUST been insured for the full retail value of the merchandise. Trade-Wind® does not accept damaged merchandise. NO REFUNDS WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted. Any requests for damaged merchandise in connection with insurance claims you may make must be accompanied by a pre-paid, self-addressed electronic USPS label.

Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. 

If you are entitled to a refund, your refund will be credited back to your original method of payment within 10-15 business days of receipt, except during and after holiday season, during which time return processing may take up to fifteen (15) business days. If you wish to make an exchange, you will have to place a new, separate order (unless you are exchanging damaged merchandise for replacement merchandise). Any return or exchange that does not meet the above criteria will not be accepted. 

Trade-Wind® inspects all merchandise for defects and damage prior to shipment. However, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for refunds. Trade-Wind® is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the Trade-Wind® return policies.